Lean Mindsets and Behaviors - FULL
Creating a high-performance climate for sustained transformation
Workshop Code: MW-01
Day & Time: Monday, Oct 15, 2012 - 8:00 AM
Length: 8 hours
Cost: $300.00 USD
When people talk about lean, we often hear them talking about the challenges: "It's 10 percent tools and 90 percent people." "We need to change the culture." "They just don't get it." All of these statements show what we need to make our transformations successful - we need to help people to change their behaviors. If we don't change the way our people think and behave on a day-to-day basis, we can't expect to significantly impact performance. That's where this workshop can help.
This workshop includes both theory and practical application of the behaviors that promote excellence: 1) organizational clarity, 2) focus, 3) discipline and 4) widespread employee engagement. The workshop activities address all four of these dimensions: 1) the clarity activity focuses on the words we use and how ambiguous and "softened" language hinders performance; 2) the focus activity is a timed simulation that demonstrates how working on fewer projects at a time increases the total number of projects completed in a comparable given time period; 3) the discipline activity has the participants learn metrics-based process mapping, a highly disciplined process for standardizing work; and 4) the engagement activity has participants practice techniques that lead to engagement or disengagement.
If you're struggling to engage your people in lean implementation, this is a workshop you will not want to miss.
In this workshop:
- Learn specific macro- and micro-behaviors that are at the core of excellence.
- Find out how to identify the gaps between what is and what needs to be.
- Learn how to develop an operational climate that leverages collaborative workforce development.
- Hear how to develop appropriate behaviors at different levels throughout your organization.
- Learn how to instill and reinforce the new ways of operating.
Karen Martin & Associates LLC / Osterling Consulting, Inc.
Karen Martin & Associates was founded in 1993. The company provides consulting and training support to organizations in all stages of lean transformation, primarily focusing on the service sector and office areas within industry. While the firm operates as a sole member Limited Liability Corporation (LLC), Karen draws on a select team of seasoned lean practitioners for larger engagements.
Osterling Consulting, Inc., was founded in 2001. The company specializes in leading companies on their lean journey. With an extensive client base in the U.S. and Mexico, Osterling has played a pivotal role in lean transformations across a broad range of industries, including aerospace, automotive, consumer goods, medical products, oil production, pharmaceuticals and construction. The company's methodology takes a holistic approach to managing and improving value streams and optimizing the delivery of value to customers and shareholders.
Karen Martin is principal of Karen Martin & Associates, LLC. She is a thought leader in applying lean thinking in transactional, service, analytical and creative environments and is frequently asked to speak at conferences. Karen also teaches lean at the University of California San Diego and is an industry advisor for University of San Diego's industrial and systems engineering program. Karen is co-author of The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service, and Technical Environments, co-developer of Metrics-Based Process Mapping: An Excel-Based Solution, and author of the newly released book, The Outstanding Organization, which outlines the four fundamental behaviors needed for successful lean transformations.
Mike Osterling is the president of Osterling Consulting, Inc., a firm that focuses on guiding organizations on their lean journey. He has more than 25 years of leadership experience in the U.S., Mexico and Europe and has led lean transformations across a range of industries. Prior to consulting, Mike worked at Square D Company, where he played a key role in lean transformation at several plants. In 1999, Mike helped founded San Diego State University's lean enterprise certificate program and continues to teach there. Mike speaks Spanish, has an MBA in international business and a BS in production and operations management. He is a certified lean trainer, a six sigma black belt, CPIM certified and co-authored the how-to book, The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service and Technical Environments and co-developed, Metrics-Based Process Mapping: An Excel-Based Solution.
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