Statewide Collaboration to Improve Emergency Department Patient Flow
Learning and implementing lean
Presentation Code: VS4-08
Value Stream: VS4 - Lean Beyond Manufacturing
Day & Time: Thursday, Oct 18, 2012 - 11:00 AM
Length: 1 hour, 10 minutes
It's not easy to implement improvement initiatives when you lack funding. But it can be done. With very little financial support, the Michigan Health & Hospital Association Keystone Center began a statewide initiative to improve patient flow and reduce patient waiting times in the emergency rooms. Lacking funding and staff to run 60 traditional lean "projects," they developed a collaborative model. A few front-line staff from each hospital led a problem-solving project in a cadenced effort over 9 months. Each of these projects integrated formal teaching on lean methodologies, facilitation and coaching, and continuous sharing between teams. This presentation will explain 1) how the program was structured, 2) describe how barriers were addressed, 3) review the initiative results and 4) highlight the applications for having teams learn together in any industry.
In this presentation:
- Implement improvement initiatives with very little funding.
- Better your patient care and flow.
- Increase engagement of clinical staff in quality improvement projects.
- Improve teamwork and collaboration between various clinical roles.
- Expand lean methodology across units of the collaborative hospitals.
- Learn lessons you can use at your business.
MHA Keystone Center for Patient Safety & QualityThe MHA Keystone Center for Patient Safety & Quality was created by Michigan hospitals in March 2003 and brings together hospitals, state and national patient safety experts, and evidence-based best practices to improve patient safety and reduce costs while enhancing the quality of care. Since the MHA Keystone Center's inception, Michigan hospitals that have partnered with the center have achieved significant, measurable patient safety improvements - saving lives and reducing health care costs.
Sam Watson is the senior vice president for patient safety and quality of the Michigan Health & Hospital Association and executive director of the MHA Keystone Center for Patient Safety & Quality. Sam is a graduate of the Health Research & Education Trust Patient Safety Leadership Program. Prior to joining the MHA Keystone Center, Sam was senior director of clinical performance measurement in the MHA Service Corporation (MHASC), where he was responsible for national operations of the MHASC's clinical data collection software program Core OptionsTM, a joint commission approved core measure vendor.
Brittany Bogan is the director of health care innovation for the MHA Keystone Center for Patient Safety & Quality and is responsible for the day-to-day oversight of the MHA Hospital Engagement Network. Brittany holds a BSc from the University of Michigan, Ann Arbor; is a certified patient safety officer through Duke University; has completed the improvement advisor training through the Institute of Healthcare Improvement; and has received lean healthcare certification through the University of Michigan. Prior to joining the MHA, Brittany worked for The Advisory Board Company, based in Washington, DC.
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