A Journey to Lean Overhaul at an Endoscopy Practice
Improve the bottom line without impacting quality
Presentation Code: VS5-03
Value Stream: VS5 - Overcoming Obstacles to Lean
Day & Time: Tuesday, Oct 16, 2012 - 1:30 PM
Length: 1 hour, 10 minutes
Healthcare has its own unique issues, but it too can benefit from lean. When the Endoscopy practice at a large multi-specialty clinic was experiencing patient, physician and financial issues, the practice turned to lean. They used process maps, 5S, spaghetti diagrams, brainstorming and change management. The results were remarkable. There were decreased hand-offs between areas and they saved an estimated $300,000 in supply and equipment costs. They now have a sustainable leaner flow for patients, allied health staff and physicians - all without sacrificing quality care or safety.
In this presentation:
- Learn why lean is ideal for a health care environment.
- Understand why you need change management to help employees accept lean.
- Find out how lean assessment and kaizen events can help you understand your processes.
- Hear how process maps help you look closely at each area in your processes.
- See how 5S allows to you organize and spaghetti diagrams let you improve flow.
- Learn how brainstorming helps identify opportunities.
- Appreciate the tremendous potential lean has for your business.
Mayo Clinic is the largest private health care organization in the U.S. It's a physician-led organization with 3,700 physicians and 49,000 allied health staff seeing 1,050,000 patients annually. Mayo Clinics are located in Rochester, MN; Jacksonville, FL; and Scottsdale/Phoenix, AZ, and the Mayo Health System serves communities in Iowa, Minnesota and Wisconsin. The Three Shields - Patient Care, Research & Education - form the cornerstone of the organization.
Adrienne Palmer is an operations administrator at Mayo Clinic in Arizona and a fellow of the American College of Healthcare Executives. She holds a BSc in public health and a master's degree in health care administration from the University of North Carolina at Chapel Hill. Adrienne has over 12 years of healthcare management experience in multidisciplinary, complex academic medical centers and serves as adjunct faculty in the bachelor's program for health care administration at Kaplan University.
Katie Scheele is a senior business process engineer and project manager at Mayo Clinic in Arizona. Katie holds a BSc in medical technology and a master's degree in business administration. She is a certified project management professional and has led a variety of multi-year, multi-million dollar implementation projects. She is also a Gold Level Mayo Quality Fellow.
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