X Cancer Treatment Centers of America
Tour Code: TT-03
Day and Time: Bus leaves 8:15 AM, Tuesday, Oct. 16, 2012
Length Including Travel Time: 7 ½ hours
Why Lean? - Because We Never Stop Searching
Hearing the customer’s voice
Cancer Treatment Centers of America's (CTCA) lean initiatives have reduced waste in its surgery, clinics, infusion center, pharmacy, housekeeping, scheduling, laboratory and many more departments. CTCA did this by listening to its customer's voice, empowering its employees and using lean tools to drive out waste and focus on what is valuable to its patients and stakeholders.
During this tour, CTCA will tell you its customer-driven lean story, show you how it has greatly improved how they do things and let you witness how lean tools can benefit your business.
X Cancer Treatment Centers of AmericaCancer Treatment Centers of America® (CTCA) is a national network of hospitals, with locations in Zion, Illinois; Tulsa, Oklahoma; Philadelphia, Pennsylvania; Goodyear, Arizona; and Newnan, Georgia. CTCA provides a comprehensive, fully integrated approach to cancer treatment. It has a patient-driven cultural imperative that has changed both the behavioral experience and financial landscape throughout its hospital network for patients and their families.
Linda MorleyLinda Morley is the manager of lean operations at CTCA's Midwestern Regional Medical Center, located in Zion, Illinois. Linda has more than five years of experience leading improvement projects in the health care environment. She has earned a BSc in health care administration and holds certifications in lean, project management, green belt and black belt. Linda has been instrumental in the development and implementation of the A3 Certification program at CTCA and has trained and certified more than 650 stakeholders at CTCA.
- No cameras or other recording devices
- Non-disclosure agreement must be signed