For almost 30 years, CTCA has been on the leading edge of cancer treatment with its personalized, whole-person care model. CTCA has cancer hospitals in suburban Chicago, Philadelphia, Tulsa and suburban Phoenix. Cancer Treatment Centers of America (CTCA) has an unwavering focus on the needs and values of patients (customers), which compels their stakeholders (employees) to drive improvements. Perfected processes are driven by what CTCA calls The Mother Standard of care and focuses on a patient-centric model. Through this personalization, CTCA stakeholders are empowered to aggressively seek out ways to improve the experience for their patients – and profitability is a by-product of this relentless focus on the needs and values of the customer. Lean is important to CTCA. They require all stakeholders to have a higher level of thinking than just doing a job and encourage them to participate in the Lean journey. By focusing on the Mother Standard of care, the A3 has continually proven to be successful in many of the everyday processes of caring for patients. Hear how the CTCA Board of Trustees and senior leadership fully support Lean efforts, and learn how the A3 uses the eyes of customers to translate system thinking into a culture of delivering excellence that creates customer loyalty. CTCA has successfully implemented and integrated Lean and generated exceptional patient loyalty scores. Learn how your business can do the same .

Deliver excellence, create customer loyalty.